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About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.

As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, We actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Job Purpose

The Team Lead supports the Manager and/or HOD in daily deliverables to provide excellent service to the client. They manage payroll data preparation and maintenance with utmost accuracy and ensure timely completion. Additionally, they coach executives and junior staff within the department.

Key Responsibilities:

• Lead & manage the day-to-day HR and Payroll operations.
• Responsible for providing service and solutions to clients broader than data transactions. 
• Ensure the team’s revenue & KPI targets are met.
• Analyze team productivity metrics (Productivity Report) and implement strategies for continuous improvement, maximizing client satisfaction.
• Optimize payroll processes and ensure accuracy through checking procedures.
• Resolve client and team member escalations effectively.
• Ensure team compliance with the global company compliance standards and payroll processes/procedures.
• Manage smooth and timely onboarding of new clients and implementation of new services for existing clients.
• Coach and mentor team members to enhance performance, achieve goals, and meet KPIs.
• Build and maintain positive relationships with clients, internal & external stakeholders.
• Maintain accurate and timely billing practices.

• Possess a Bachelor’s Degree/ Professional Certificate in any field of study preferably in HRM.
• Minimum 4-7 years of experience in HR/ Payroll, relevant working experience in payroll outsourcing will be an added advantage.
• Experienced in handling client escalations and complaints while maintaining high levels of satisfaction.
• Ability to utilize strong problem-solving skills to identify and implement solutions.

What’s in it for you?

• Our offices are easily accessible by public transportation (LRT & Monorail).
• Hybrid working arrangements.
• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities so you can take your career further within TMF.

Want to know more about a career at TMF group? Watch this video: